Refund Policy

You can ask for a full refund within 14 days of buying a pass, and within 14 days of each yearly renewal. You don't need to give a reason.

For monthly passes, a refund covers the most recent payment if you ask within 14 days of it.

Payments are handled by Paddle, our merchant of record. You can ask for a refund in either of these ways:

• through Paddle: open the receipt email Paddle sent you, or go to paddle.net, and choose to request a refund;
• by writing to us at maddiewilson002@gmail.com with the email you paid with.

The money goes back to the card or account you paid with, usually within 5–10 working days depending on your bank.

You can cancel at any time in Settings → Pass → Manage payment or cancel. Your pass stays active until the end of the period you paid for, then you're back on the free pass. Nothing you wrote is ever deleted when a pass ends.

We may refuse a refund in clear cases of abuse — for example, repeatedly buying and refunding passes, or an account closed for breaking the Community Guidelines. This never limits the rights you have as a consumer under the law of your country, including the EU and UK 14-day right of withdrawal.

Questions? Write to maddiewilson002@gmail.com. This policy is offered by Hugo Rodríguez Carretero, Spain.